Return and Refund Policy

Effective Date: March 3, 2025

At CUT2KRANI, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

📌 Eligibility for Returns

To qualify for a return, the following conditions must be met:
✅ The item must be unused, unworn, and in its original packaging.
✅ The return request must be made within [1-2] days of receiving the item.
✅ The product must not be listed as a non-returnable item (see below).

📦 To initiate a return, please contact us at cut2krani@gmail.com with your order details.

🚫 Non-Returnable Items

Certain items cannot be returned due to hygiene or customization reasons, including:
❌ Personal care items (e.g., skincare, cosmetics, undergarments)
❌ Customized or personalized products
❌ Gift cards and digital products
❌ Clearance or final sale items

If you are unsure about the eligibility of your item, please reach out to us before initiating a return.

🔄 Return Process

1️⃣ Submit a Return Request

Email us at cut2krani@gmail.com with your order number, item details, and reason for return.
If applicable, attach clear photos of the item for verification.

2️⃣ Receive Return Instructions

If your return is approved, we will provide you with the return shipping address.
The customer is responsible for return shipping costs, unless the return is due to a defect or incorrect item received.

3️⃣ Ship the Item Back

Package the item securely and include your order number inside the package.
Use a trackable shipping method to ensure safe delivery.

4️⃣ Receive Your Refund or Replacement

Once we receive and inspect the returned item, we will process your refund or replacement within [1-2] business days.
Refunds will be credited to your original payment method.

💰 Refund Policy

✅ Full Refunds: Issued for eligible returns meeting all criteria.
✅ Partial Refunds: May be provided for items returned in a condition that does not meet full eligibility.
✅ Refund Processing Time: Once approved, refunds typically take 5-10 business days to reflect in your account.

🚨 Late or Missing Refunds?
If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card provider (processing time varies).
If needed, email us at cut2krani@gmail.com for assistance.

🛠️ Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will arrange a replacement or full refund at no additional cost.

📩 Email: cut2krani@gmail.com